Our History
Founded in 1974, Jeweler’s Services, Inc. has been a trusted provider of jewelry design, manufacturing, and repair services for decades. After many wonderful years in Carytown, we relocated to Chesterfield in 2018, gaining more space to serve you better — and plenty of convenient parking! Our new location allows us to continue our commitment to quality craftsmanship and personalized service in a comfortable and welcoming environment.
(Owners Jill LaPrad and Katie O'Neil pictured)
Meet Our Team
Since becoming female-owned and operated in 2017, our shop has thrived under the dedication and passion of an incredible team of jewelers. Each of our on-site artisans brings a unique set of skills and special interests to the table, allowing us to offer a truly exceptional blend of services. We are committed to upholding the highest standards of craftsmanship and customer care in every aspect of our work, ensuring that your jewelry shines as brightly as you do.
Jill LaPrad
Jill has been working with fine jewelry for over 30 years, bringing her expertise and passion to every piece she touches. A graduate of the Bowman Technical School and a member of the JSI team since 1985, Jill took the helm as the owner in 2017. She’s not only a master of her craft but also a dedicated mentor who loves sharing her knowledge with the next generation of jewelers. Jill is incredibly proud of the talented women on her staff and is excited to see the bright future of JSI unfold.
When she’s not in the shop, Jill enjoys tending to her garden, spending time with her husband Dennis, and enjoying life with her two daughters, Katie and Josie. And though her beloved cats, Patches and Ophelia, aren't physically in the store, their playful presence can be felt through the charming painting by David Cochran hanging in the showroom. For Jill, every day is an opportunity to inspire, create, and grow — both in her garden and at JSI.
Kathleen "Katie" O'Neil
Katie is a talented bench jeweler who joined us in 2006, bringing her BFA in Crafts from Longwood University, a minor in Business Administration, and advanced training in stone setting from the New Approach School for Jewelers. She’s a master at working with platinum and has a side business creating semi-fine jewelry using silver and unique pearls. When she’s not at her workbench, Katie enjoys family time with her husband, Kyle, and daughter, Meg, whether they’re at art shows or making memories at the lake house.
Sally Straight
Sally, is our resident Graduate Gemologist who brings both expertise and creativity to our store. With a BFA in Crafts from VCU, where she specialized in metalwork, jewelry, and ceramics, Sally's journey has been anything but ordinary. She earned her Graduate Gemologist credentials from the Gemological Institute of America in 2018 and has a knack for uncovering the unique qualities of stones. Her favorite gem is Labradorite because of how light shines through it - ask her to show you next time you’re in the store! Sally handles insurance appraisals and gem identification, but she’s also an artist at heart. She once cast a pecan shell in bronze and turned it into a beautiful hinged locket!
Susan is a versatile artist with a background in glassblowing, metalsmithing, and paper art. She’s known for her meticulous approach to jewelry making and restoration. Susan’s other passions include foraging and gardening — especially for mushrooms! Her cat, Anandi, and a flock of chickens keep her company. If you love a good story behind a piece, Susan is the person to talk to!
Melissa “Mel” Rieg
Meet Mel, a bench jeweler with a love for enameling and a knack for wax carving and metal clay. Mel studied crafts at VCU and brings a lot of creativity to our team. When she’s not at the workbench, you might find her bartending, cooking up delicious dishes, or traveling (The South of France and Germany are her favorites!). She’s also a proud pet parent to Tuna the cat and Ramona the dog, who keep life lively!
Susan Frazier
Susan joined Jeweler's Services in the spring of 2025. She comes to us with over 25 years of experience in the jewelry industry. Whether your need a jewelry repair, pearls re-strung, or a watch battery installed she is sure to give you great advice and a welcoming experience.
Sarah Stafford
Say hello again to our sassy jeweler Sarah. After completing her associates at Richard Bland, she received her BFA from Longwood in 2013 while working as a seasonal JSI polisher (starting in 2010). She has since grown into a skilled bench jeweler, pearl stringer and designer. After taking a brief break from 2023-2025 to focus on being a great mom to two adorable littles, she has happily returned to JSI part time. (If you are as excited as we are about having her back, stop by on Mondays and Tuesdays to work with her). She is here to guide customers in getting their cherished jewelry pieces restored as well as creating meaningful custom pieces. She has a particular love and strength for upcycling well-loved jewelry, breathing new life into each piece while honoring its history.
Ophelia & Patches
While Patches and Ophelia may not make an appearance in person, their playful spirits still bring joy to our showroom! A charming painting of these two by David Cochran hangs on our wall, commissioned by our owner, Jill, to remind us of her furry companions’ delightful personalities.
Patches is our resident goofball, a bundle of energy who never fails to entertain! This silly boy loves nothing more than a good cuddle session — except maybe a game of fetch. Yes, you read that right! Patches is always ready to chase after his favorite toy, but he hasn’t quite mastered the “bring it back” part of fetch yet. With his playful spirit and loving nature, he's a big-hearted boy who keeps everyone smiling.
Then there’s Ophelia, the sophisticated lady of the house. A true momma's girl, she knows how to keep things classy while slyly orchestrating mischief behind the scenes. Whether she’s setting her brother up for trouble or charming everyone with her sweet demeanor, Ophelia has mastered the art of playing both sides. She might look like a little angel, but don't be fooled — she knows exactly how to get what she wants!
Their painting adds a touch of warmth and charm to our showroom, reminding us of the joy that comes from a little bit of mischief and a lot of love!